Faqs

 

All Sales are Final. NO EXCHANGES OR REFUNDS.

Due to sanitation reasons and the nature of the products, there are no RETURNS.

Cuban Kouture's #1 goal is to provide exceptional customer service to each and every customer. If there is a case where you are missing a item or receive the wrong item, please email us within 3 days of receiving your order. 

All Custom wigs take 7-14 days 

Please be sure to choose the correct cap size. Cuban Kouture will not be responsible if the wrong size is chosen.

 Wigs Include : Knots Bleached, Hairline Customization, Adjustable band and Comb.

Processing Time

Custom Wigs: 7-14 business days 

Ready to Ship wigs: 3-5 business days  

Hair extensions: 5-7 business days

Lashes: 3-5 business days

Hair Products:  5-7 business days

Shipping 

All orders are shipped with USPS 

Standard shipping time is 2-5 days after your order has been processed

* You will receive your tracking number via email within 24hrs after your order has been shipped* 

Cuban Kouture is NOT responsible for any lost or stolen packages. Signature will be required for all Wigs and extensions